Attune knows your product.So your customers will too.
Guided SMS and email for the first 30 days after delivery. It gets ahead of the moments that end in a return or a two-star review.
A connected treadmill
Friction map for the first 30 days after delivery
- Attune message
- Could end in a return
- Friction
Stuck on a software update the day it arrives
A passcode prompt interrupts every workout
Wi-Fi drops mid-class in a garage or basement
The first membership charge feels like a surprise
Half a star on your rating can be the difference between a product that sells and one that stalls. Attune earns it where ratings are actually decided: the first weeks of ownership.
You already know where customers get stuck. Fixing it is the hard part.
Someone pulls the reviews into a spreadsheet. Someone tags them by hand. Someone writes a deck about it. Someone starts building the flows, and they stall between the CRM and the ESP. Weeks go by. Then the same two-star review shows up again.
That isn’t a customer experience strategy. It’s whack-a-mole with a calendar invite.
Attune does that whole loop in an afternoon. Then it keeps doing it, so your team can stop.
It understands your product
Attune reads everything: your listings, your guides, your reviews, and what people say about you when you’re not in the room. It learns where customers struggle, when it tends to happen, and what the happy ones figured out.
It sees trouble coming
This goes in the freezer, not the fridge. Give it five more minutes in the oven. The screen isn’t supposed to feel like a phone. Every product has a handful of moments like these. Attune knows when each one is about to happen and gets there first.
It only speaks when it helps
The right note, to the customers likely to need it, at the moment they need it. Someone who bought through a retailer gets different context than someone who bought from you. Happy customers never hear about problems they didn’t have.
You have the last word
Attune writes in your voice, from your guidelines. You read it, change what you want, and approve it. Nothing goes out without you.
Fewer returns. Better reviews. Customers who come back. And a team that isn’t chasing the same problem every quarter.
Pulls orders from Shopify. Sends through Klaviyo, Attentive or PostScript, or on its own if you’d rather keep it simple.
I built Attune after hearing the same story from three different brands: smart people spending weeks on work that should have taken an afternoon, and customers hitting walls that thirty seconds of the right message would have prevented.
It’s early, and I work directly with every brand that uses it. If you sell a physical product, I’d like to show you what it finds in yours.
Arash Hadipanah, Founder
Get started